Child Support

Being a separated parent can be like a roller-coaster ride, presenting a range of emotional, financial and family issues. There are a range of services available to help you, no matter what your circumstances are.

Every family is unique and the child support formula is flexible and takes into account many different family circumstances. It ensures a balanced and flexible way of working our child support payments. The key components of the formula are that:

The Child Support Agency website contains information about child support options and choices, self help tools and calculators, free publications, plain English law, policy guides etc. They provide a range of services to help separated families.

Personal appointment service

You can have a confidential one-on-one chat with a CSA customer service officer. Call them on 131 272 to find out more.

Local help

The Child Support Agency is located in all capital cities and many regional areas. You can make a personal appointment at any the local offices here in Newcastle, Hunter and Central Coast regions. Click here to find the nearest service centre.


CSAonline allows you to do a range of business online in a secure environment. You can receive correspondence and statements, lodge a number of forms, and perform transactions like change of care, address and income estimates. For more information click here.